Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–11 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number. You can also track your order anytime through our Track Order page.

What is your return policy?

We offer a 30-day return policy. To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. Please contact our support team before sending any item back.

Is the microscope suitable for beginners?

Yes. The Norvessa Explorer™ is designed for children and beginners, making it easy to explore plants, insects, coins, fabrics, rocks, and many other everyday objects.

How can I contact customer support?

You can reach us anytime at supportnorvessa@gmail.com or through our Contact page. We aim to respond within 24–48 business hours.