Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–11 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number. You can also track your order anytime through our Track Order page.

What is your return policy?

We offer a 30-day return policy. To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. Please contact our support team before sending any item back.

How can I contact customer support?

You can reach us anytime at supportnorvessa@gmail.com or through our Contact page. We aim to respond within 24–48 business hours.