Refund policy

At Norvessa, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include proof of purchase

To start a return, please contact us at supportnorvessa@gmail.com.

Please do not send your item back without contacting us first.

Return Address

Please do not send your return to the address on the package.

To ensure your return is processed correctly, please contact us first at supportnorvessa@gmail.com. Once your return request has been approved, we will provide you with the appropriate return address and detailed return instructions.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery and include clear photos of the issue. We'll review your case and work quickly to provide a suitable solution.

Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please request a return and place a new order.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged due to misuse
  • Gift cards
  • Clearance or final sale items (where applicable)

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws. Items must be unused, in their original condition and packaging, and include proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If you haven't received your refund within 15 business days after approval, please contact us at supportnorvessa@gmail.com